FAQ

Q. How to purchase my order on the site?
To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “View Cart” to proceed your payment for the products.
  3. On the checkout page, if you have coupon code, then you can enter the coupon code.
  4. After that, you need to fill in billing details and the shipping fees will automatically be calculated.
  5. Next, you need to click to “Pay with Billplz” OR “Paypal” to proceed the payment.
  6. You will redirect to billplz page and need to tick on your prefered bank for online banking transaction.
  7. After that, you will redirect to the bank account login.
  8. After payment has been made, the order has been complete

Q. What are the payment methods available?

Payment Methods as shown below:-

  • Online Banking via Billplz
  • Paypal

Note: Your purchased products will not proceed until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Details” → Edit your account information
  • Click on “Address”  → to edit shipping address here

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?

– Orders that are in shipping or shipped will not be cancelled.

– Orders that are made with payment are not cancellable.

Q. What is the product’s transaction currency?
All products transaction currency will be done in Ringgit Malaysia – MYR

Q. How long does the delivery usually take?
Delivery usually will take about 2 to 3 working days, not including Saturday, Sunday & Public Holidays.

Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hello@artelia.com.my for us to clear your doubts.