Q. How to purchase my order on the site?
To order your purchase:-
- Click “Add to cart” button on the products you wish to purchase.
- Click “View Cart” to proceed your payment for the products.
- On the checkout page, if you have coupon code, then you can enter the coupon code.
- After that, you need to fill in billing details and the shipping fees will automatically be calculated.
- Next, you need to click to “BOLD.Pay” OR “Pace” OR “Installment Plan with Public Bank” to proceed the payment.
- You will redirect to billplz page and need to tick on your prefered bank for online banking transaction.
- After that, you will redirect to the bank account login.
- After payment has been made, the order has been complete
Q. What are the payment methods available?
Payment Methods as shown below:-
- Online Banking via BOLD.Pay
- Installment Plan with Public Bank
Note: Your purchased products will not proceed until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Details” → Edit your account information
- Click on “Address” → to edit shipping address here
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
- Orders that are in shipping or shipped will not be cancelled.
- Orders that are made with payment are not cancellable.
Q. What is the product’s transaction currency?
- All products transaction currency will be done in Ringgit Malaysia – MYR
Q. How long does the delivery usually take?
- Delivery usually will take about 2 to 3 working days, not including Saturday, Sunday & Public Holidays.
Q. I still have doubts!
- Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.