Yes. Our website uses secure and trusted payment gateways with encryption to protect your personal and payment information. All transactions are processed through authorised payment providers.

No. You may proceed as a guest checkout. Creating an account allows easier order tracking and access to your purchase history.

Orders are processed promptly. Once an order has been confirmed or dispatched, amendments or cancellations may not be possible. If you require assistance, please contact us as soon as possible and we will advise accordingly.

We accept major credit and debit cards, online banking, and other payment options displayed at checkout. All payments are processed securely through our authorised payment partners.

Instalment options may be available via selected third-party payment providers, subject to eligibility and approval. All terms and conditions are governed by the respective provider.

All fragile items are packed using protective materials and reinforced cartons to minimise the risk of damage during transit.

Gift packaging availability depends on the product and season. Where available, gift options will be displayed at checkout. Please contact us in advance for special gifting requests.

Estimated delivery time is 2–5 working days, subject to stock availability and courier conditions. If your order is urgent, please chat with us before or immediately after placing your order and we will try our best to assist where possible.

Yes, we ship to selected international destinations. Customers are advised to enquire with us first regarding shipping availability, fees, and estimated delivery times for their country.

We place a sticker on the outer carton requesting customers to record an unboxing video. If there is any damage or missing item, please provide a clear unboxing video and photos and contact us within 48 hours of receipt so we can review and assist accordingly.

Our products are covered against manufacturing defects under normal usage conditions. Many of our items are hand-made and natural variations or minor imperfections are considered normal characteristics of craftsmanship. Claims are reviewed based on photos or videos provided.

Pre-order items are not immediately available and will be shipped once stock arrives. Estimated arrival timelines are provided on the product page and are subject to change.

Pre-orders may not be cancellable once confirmed, especially for limited or incoming stock.
Please review the product information carefully before placing a pre-order.

Most items may be personalised with logos or names, subject to availability. Customers are advised to enquire with us before placing an order, as additional costs and lead times apply. For bulk orders, please refer to our Corporate & Bespoke section.

Yes, we recommend visiting our showroom where possible. Please make an appointment in advance so we can ensure the items you wish to view are available.